Government portal
The path to a public service cut from five steps to three.
- Mobile
- UX/UI
- Design System
2026
Three steps to a service, down from five
One department holds around twenty services. Across the portal there are several hundred, with many categories on top of them. Reaching a service took five steps. We cut it to three. The pilot moved fast and ran on the system as it stands: we rebuilt one node of the path and left everything else alone.
The pilot works with the system as it is and improves one specific node. We build the interface to WCAG accessibility standards.
The path used to run many steps. We brought it down to a few, so a person reaches the service and uses it.
01 /05
Now three steps reach a service, down from five.
